Do you have a mod manual?

dojo · Posted: 9/7/2005, 9:38 am Post subject: Do you have a mod manual?

Some structuring won't hurt: do you have a mod manual so that your staff knows what to do?
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Yes. I have a set of Moderator Guidelines and then what I call the Situations Guide. The MGs detail more generic situations where the SG details more specific situations that appear with frequency.
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User Guidelines

LadyMinion · Posted: 1/5/2006, 11:36 pm Post subject:

I made a handbook for mine. Very Happy

It's more of a "technical manual", with instructions on how to do things like split topics etc.
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~HG~ · Posted: 1/6/2006, 3:23 pm Post subject:

That would be handy LadyMinion.

Do you propose to release it to other admins at any time ?
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Cross_+_Flame · Posted: 1/6/2006, 4:47 pm Post subject:

I have three topics all new mods are required to read.

Moderator Functions Bible - details what all the moderator functions are. Splitting, editing policy, no-delete-topics-move-them-to-a-hidden-forum and such.

Moderator Philosophy Bible - details the how and why of moderating, as a key need is to keep the moderating invisible. This details how best to do that.

Sample discussion thread - has the mods and admins disagreeing on how to handle a nuanced situation, with an eventual resolution. Useful for new mods to realize they can speak up and disagree, but that we are a team so we need to work things out on the inside before we confront it on the outside.
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Teknomancer · Posted: 3/13/2006, 9:52 pm Post subject:

Yes I do. I have a general guidelines for moderators regarding Deleting, Locking topics & posts etc., General mod behaviour, some do's and don'ts and that's about it, but its very well organised.

My Staff Room board/forum is also quite efficiently organised covering enough areas for moderators new and old.
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Hero of the Day · Posted: 3/14/2006, 8:21 pm Post subject:

I am new here
I just recently wrote guidelines for my staff members (my mods are known as 'user administrators' and I have a couple regular admins)

Unfortunatelly I had a staff member acting innapropriatelly, making it necessary to right the guidelines

however the biggest caveat is the site owner (me) has final say on anything and handles all disputes/disagreements between staffers, and has the final say on any action they take

just looking for feedback on managing my staff this way

Nick · Posted: 3/14/2006, 11:20 pm Post subject:

I have pseudo-guidelines linked with my Mod-Log topic.
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Hero of the Day · Posted: 3/15/2006, 3:40 am Post subject:

mod-log? just curious if thats what it sounds like- a dedicated forum/ topic where staff members are supposed to log what they do?

Nick · Posted: 3/15/2006, 1:42 pm Post subject:

Topic, yes. It's a sticky in the Mod Lounge where we/they post moderating actions taken.
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