Qualities you look for in a mod?

Dj · Posted: 9/26/2005, 5:01 pm Post subject:

Ah, good point, slipped my mind, lol, but yes, that is an essential qualification.
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NullSmurf · Posted: 10/4/2005, 9:38 am Post subject:

There is one quality I don't yet see here: free!

Seriously, Admin or Mod, you treat your users with dignity, even if you have to spank or even show them the door. As a Mod, you no longer have the luxury of losing your temper.
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Ex0dus · Posted: 10/8/2005, 9:50 am Post subject:

I dont know about the "mods cant lose their temper" thing. Yeah in a perfect world, mods wouldnt lose their temper but it happens. Sometimes they get emotionaly involved in an argument or maybe someone is bending but not breaking the forum rules, but i like my mods to have a little fire in them. Of course, this is where perspective comes in and they know when to end the argument. Seeing as though my community is basically all discussion anyway, things like this happen. The only person i expect and demand perfection out of is me. My mods are great about their temper 99.9% of the time, but im glad they still have enough emotion in them to remember that they are members first and mods second.

-Ex0dus

Patrick · Administrator

Yes, we're all human, so that stuff happens. But, it has to be treated seriously when it does. It actually has only happened maybe a few times at all of my sites in all of my years. But, when it does, I correct the situation by first telling the staff member how he or she should have handled the situation. I then apologize for the member(s) that he or she lost his/her temper to. If I have the opportunity (i.e., if it was in relation to a violation), such as Problem Users thread, I will post the message I sent there.
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NullSmurf · Posted: 10/8/2005, 11:14 am Post subject:

I was thinking more of my day job - I'm in customer service with millions of dollars involved.

While my Forum is not, most of yours are money makers. You want to attract and keep users/customers. Let me modify the temper thing to not showing temper in public. Show some stones in public, but NEVER loose your cool. Spank the misbehaver, but do it privately. Ban a user, but remind him politely that when he gets his head screwed back on, to send you an email.
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Patrick · Administrator

Bans are of a more permenant nature on my communities. When people are banned, they are banned because of serious things that they have done. Rarely are people unbanned.
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harishankar · Posted: 10/8/2005, 10:22 pm Post subject:

Bans are really situation specific, I believe. That said, my policy is quite simiar to Patrick's. Only the most serious/persistent offenders would get banned on my site. My policy is to be as friendly as possible.

But since I do have a system of official warnings, there is really no excuse of not knowing the rules for persistent offenders.

Two strikes (one friendly private message and the second a public warning) and you're out the third time you transgress. There really can be no way a person can come and say:

"I didn't know this."
or
"It's not stated in the rules."
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Mike · Posted: 10/9/2005, 3:22 am Post subject:

The forums i run are gaming forums, so our setup is a little different and probably wouldnt run on other sorts of forums, but what we did is create a usergroup called the HQ High Rollers who are the most trusted, sensible, good and longstanding members on the forums (less than 20 membership currently) if we eve need a mod or staff we pull it from that group so theyve already "undergone the scrutiny".
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Garibaldi · Posted: 10/12/2005, 4:23 pm Post subject:

Someone who doesn't make quick judgement calls. This type of person will try to understand the whole situation before taking action, not just one side. Also someone who I know quite well and that is quite active on the site, what good are they as a moderator if they never log in?
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Capmaster · Posted: 10/13/2005, 12:16 pm Post subject:

Someone with good people skills. If mine were a tech forum, someone who knew his stuff and had people skills.

I see a moderator as a combination of cop, playground supervisor, father confessor, parent, and dutch uncle.

They must have compassion, understanding, be mature, be cool-headed, and above all - responsible.
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