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Patrick
Administrator
Joined: 28 Aug 2005
Posts: 3355
Location: Harbinger, NC, U.S.A.
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Bob Hubbard
Joined: 14 Feb 2009
Posts: 171
Location: WNY
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 Posted: 2/21/2009, 11:47 am Post subject: |
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Yep. I've had a few of them. Unfortunately, when staff can't follow policy, you have to cut them loose. Hard thing to do when you're friends, and sometimes the friendships don't survive.
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Ryan
Moderator
Joined: 10 Sep 2005
Posts: 1135
Location: New York, United States
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| Posted: 2/21/2009, 5:59 pm Post subject: |
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Staff are staff for a reason, they are there to help operate the community as desired by the administrator. No one is forcing them to moderate, thus they either need to learn (as everyone does) in how the community should be run from a moderator perspective, or bluntly: leave.
I haven't personally seen this too much, but I would immediately approach this staff member and make sure it either doesn't happen again, or make sure they don't serve on staff again. Moderator maturity has to come from somewhere, hopefully situations are minor enough where they can be learned from. But when someone clearly crosses a line and its obvious, it must be addressed.
Good post. 
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Bob Hubbard
Joined: 14 Feb 2009
Posts: 171
Location: WNY
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| Posted: 2/21/2009, 8:53 pm Post subject: |
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We've got a lot of notes on what we expect our staff to do, and how to do it. Things like requiring them to discuss issues before tackling them, especially when they first come on board, documenting their actions, not moderating where they are involved or where it conflicts with "real world relationships" for example.
Ironically, we've had the most problems with mods who are also mods on other sites who have less stringent policies, or who give a badge and turn them loose to run at whim.
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Cody
Joined: 03 Jan 2009
Posts: 7
Location: Houston Texas
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| Posted: 2/24/2009, 8:34 am Post subject: |
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I agree 100% with Bob Hubbard these are the people that are the ones that are going to enforce your laws on the forums, but they can not follow specific instruction from a "root" admin they need to get removed from staff after this has occured a couple of times. The reason I say that is becuase they will start off doing small things like deleting post that do not need to be removed and then they will start to do greater things like changing up the whole community. So even know it could possibly be your friend you need to tell them if it happens again... you get the picture
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Bob Hubbard
Joined: 14 Feb 2009
Posts: 171
Location: WNY
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| Posted: 2/24/2009, 10:00 am Post subject: |
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Couple case examples:
We had an experienced SuperMod from another site apply for a mod position. Now, our standard procedure is your a probationary mod for your first 30-90 days, and we tell you to take it slow, learn the ropes and get to know the team. We mentor you a little bit as well to make it as smooth as possible. This systems worked well for the 6 or so years we've used it. In this particular case, the guy quits after a couple days because "Why can't I ban people? How can I do my job if I can't ban?" (Only supers and above can ban on my sites). He made a public stink about it, and got himself banned. Ironically a year later he was banned from the other site as well.
We use a reputation system, and admins are exempt from the limits. (software issue). Our policy is clear that admins can't "rep kill" someone. (Thats hit every post of theirs back to back to drive their rep negative). We had an admin do that. We ended up firing him.
We have a policy that Challenge Post = Immediate Ban. A challenge post is where you ask someone to fight you, or make an obvious "I'll kick your ..." type post. We had a mod do that. There were some circumstances that kept him from being banned, but we fired him, and suspended him for a month.
I had another admin who got a bug up her butt, and deleted an entire subforum and it's posts because a member ticked her off. Permanent Delete is reserved for me, but the repair was a time consuming headache. So she was fired, as was her husband who was also a mod, and I removed perm-delete from all staff.
There were a couple cases where I crossed those lines, and I was suspended from my own sites. (Sucks as I had to log in, take care of board maint, and not reply).
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Patrick
Administrator
Joined: 28 Aug 2005
Posts: 3355
Location: Harbinger, NC, U.S.A.
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| Posted: 2/24/2009, 12:33 pm Post subject: |
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Hmm. That's a weird situation.
I had a staff member once who contacted a member privately to tell them that he edited their post or to give them a chance to edit it before I saw it. Going behind my back, against documented policy and acting like he was the member's buddy, protecting the member from me.
As you can imagine, I was not pleased. I considered dropping him, then and there, and probably should have, but I wanted to give him a chance. I laid into him in the staff forums, which is very uncharacteristic of me (in fact, I don't think it's ever happened besides this one time). Not disrespectfully, not personally attacking, but being very blunt and laying it out to him.
He didn't like it and, after at first accepting it, he resigned later. Some time after, he told me that he felt I had mistreated him... I didn't honor that with a response.
Patrick
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Bob Hubbard
Joined: 14 Feb 2009
Posts: 171
Location: WNY
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| Posted: 2/24/2009, 4:37 pm Post subject: |
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I try to interview my people ahead of time. I spend an hour or 2 on the phone with each of them prior to giving them access, and there is an NDA that they all sign as well. We've had minimal problems, but still, there have been a few. Sometimes it's just burn out taking its toll. The one who abused the rep system for example was doing a great job otherwise, but every so often he'd just "get weird". After a while, you have to cut your losses.
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Patrick
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Anarane
Joined: 10 Feb 2009
Posts: 18
Location: Indiana, USA
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| Posted: 2/28/2009, 12:37 pm Post subject: |
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| I've had one or two experiences with staff that have the "Holier than Thou" attitude. However, I quickly nipped that in the bud before it got any worse. |
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